Privacy Policy

Hema Style Studio (“we,” “our,” “us”) values the trust you place in us. This Privacy Policy describes how we collect, use, store, and protect your personal information when you visit or make a purchase from our website hemastylestudio.in.

By using our website, you agree to the practices described in this Privacy Policy.

1. Business Information

Business Name: Hema Style Studio
Address:
RKM Layout, Margondanahalli,
Bengaluru, Karnataka 560036, India
Email: help@hemastylestudio.in
Phone: +91 81234 09305

2. Information We Collect

We collect certain personal information to provide a smooth and secure shopping experience.

2.1 Information You Provide

• Full name
• Email address
• Phone number
• Shipping and billing address
• Payment details (processed securely through payment gateway)
• Order history
• Contact form submissions
• Newsletter subscription details

2.2 Information Collected Automatically

• IP address
• Device and browser information
• Pages visited and time spent
• Cart and wishlist session data
• Usage behavior through cookies and analytics tools

3. How We Collect Information

• Account registration
• Checkout and order placement
• Contact form submissions
• Newsletter sign-ups
• WhatsApp chat interactions
• Cookies and analytics tools

4. How We Use Your Information

• Processing and delivering orders
• Customer support and service communication
• Order updates via phone, SMS, or WhatsApp
• Personalized offers related to purchases
• Website improvement and analytics

We do not use your data for unsolicited marketing campaigns.

5. Payment Processing

All payments are processed securely through the PhonePe payment gateway. We do not store or process your card or payment details directly. Payment information is handled by the gateway according to their security standards and privacy policies.

6. Sharing of Information

We only share necessary information with trusted third parties for operational purposes.

• Payment gateway providers (PhonePe)
• Shipping and logistics partners
• SMS and WhatsApp service providers

We do not sell, rent, or trade your personal information.

7. Third-Party Services

• Google Analytics
• Google Search Console
• WhatsApp chat services
• SMS service providers
• Shipping partners

8. Cookies and Tracking Technologies

We use cookies for:

• Analytics and performance tracking
• Cart and wishlist sessions
• Basic website functionality

You can disable cookies in your browser settings, but some features may not function properly.

9. User Accounts

• Save shipping addresses
• Track orders
• Manage profile details

Customers cannot directly leave product reviews on the website. Reviews may be submitted via WhatsApp and published by our team.

10. Data Retention

We retain customer information for order processing, customer support, record-keeping, and as required by applicable laws.

11. User Rights

• Update profile and address information
• Request correction of inaccurate details

At present, we do not support full data deletion requests.

12. Children’s Privacy

Our website may be used by individuals under 18. We recommend use under parental or guardian supervision.

13. Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, misuse, loss, or alteration. However, no internet transmission is completely secure.

14. Changes to This Privacy Policy

We may update this policy to reflect changes in practices or legal requirements. Updates will be posted on this page with a revised effective date.

15. Contact for Privacy Concerns

Hema Style Studio Support Team
Email: help@hemastylestudio.in
Phone: +91 81234 09305